Effective date: 16 September 2026
This Return & Refund Policy applies to purchases made through www.thegentletable.com.my, operated by Be Natural Malaysia Sdn Bhd (“The Gentle Table”, “we”, “us” or “our”).
Due to the nature of our food and grocery products, we do not accept returns, exchanges or refunds for change of mind, incorrect selection, taste preferences, or products that are no longer wanted.
Damaged, Defective or Incorrect Products
Please inspect your order immediately upon delivery.
If a product is damaged, defective, materially different from its description, or incorrect due to an order fulfilment error, please notify us within 24 hours of delivery.
Your request should include:
- Your name and order number;
- A description of the issue;
- Clear photographs or videos of the product, packaging, shipping label and damage or defect; and
- Any other information reasonably required to assess the claim.
Claims submitted more than 24 hours after delivery may not be accepted, except where otherwise required under applicable Malaysian law.
How to Request Assistance
Please contact us before returning any product:
Email: info@thegentletable.com.my
Telephone/WhatsApp: +60 12-256 8326
Do not send a product back without first receiving return instructions from us. Unauthorised returns may not be accepted.
Return Conditions
Where a return is approved, the product must be returned:
- In its original packaging;
- Together with all accompanying items and proof of purchase; and
- In the condition in which it was received, except for any damage or defect forming the basis of the claim.
Products that have been consumed, disposed of, improperly stored, tampered with or damaged after delivery are not eligible for return or refund.
Return Delivery Costs
Customers are responsible for arranging and paying all costs associated with returning an approved product to us, unless otherwise required under applicable law.
Original delivery charges and return-delivery costs are non-refundable.
Refunds and Replacements
After we receive and inspect an approved return, we will notify you of the outcome.
If the claim is approved, we will provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances and subject to applicable Malaysian consumer law.
Approved refunds will be made to the original payment method within 7 business days after approval. Your bank or payment provider may require additional time to credit the funds to your account.
Non-Returnable Situations
Returns, exchanges and refunds will not be provided for:
- Change of mind;
- Incorrect products or quantities selected by the customer;
- Personal taste or preference;
- Products that have been opened or consumed, unless the claim concerns a verified defect;
- Products damaged through improper handling or storage after delivery;
- Failure to follow storage, preparation or usage instructions;
- Minor variations in colour, texture, appearance or packaging that do not affect the product’s quality or suitability; or
- Requests made outside the stated notification period, subject to applicable law.
Order Cancellations
An order may only be cancelled before it has been processed, packed or dispatched. Once an order has been processed or dispatched, it cannot be cancelled.
Please contact us immediately if you need to request a cancellation. Cancellation requests are not guaranteed.
Statutory Consumer Rights
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under applicable Malaysian consumer protection law.
Contact Us
For questions concerning returns or refunds, please contact:
The Gentle Table
Operated by Be Natural Malaysia Sdn Bhd
Level 5, The Ooak Suites Retail
50480 Mont Kiara, Kuala Lumpur
Email: info@thegentletable.com.my
Telephone/WhatsApp: +60 12-256 8326